We'll listen. We'll be fair, and we'll be courteous. Whatever you tell us stays confidential.
We'll tell you before we carry out maintenance or investigate your service. While a disruption is going on we'll keep you updated, not just tell you once it's over. Before any programme of disconnection for non-payment, we'll give notice through the public media. And you'll get a bill every month.
Your service connection, and the sewer systems. And we'll do what we said we'd do.
Tell us, and we’ll investigate and resolve it as quickly as we can.
And treat our staff with respect and courtesy, the same way we’ve promised to treat you.
Every member of NAWASA staff is responsible for the standards on this page. Our Senior Management Team reviews the feedback we receive and acts on it.
