Report anything that is broken or not working – a leak, no water, low pressure, a change in your water, a blocked sewer, or a damaged meter. If you want us to carry out a service on your account instead, such as a meter check or a reconnection, use a service request.
Fill in the form below. It goes straight to Customer Services, and you get a record of what you sent and when.
Message us on the numbers below. A photo and a location pin help us find it faster.
Monday to Friday, 8:00 am to 4:00 pm.
Outside those hours, and in an emergency, call 292.
Tell us what's happening
Here’s how quickly we aim to respond once a problem is reported.
Don't use the form.
