Ask us to come out and do something on your account – check a meter, reconnect your service, or change your account details.
WE’RE HERE TO HELP
What you can ask for
Use this page when you want us to do something for you. If something is broken or your water is off, report it instead - that goes to a different team and moves faster.
A meter check, if you think your meter isn't reading correctly
A meter moved to a different position
Reconnection, if your service has been disconnected
Disconnection, if you want the service turned off
A change to the name or contact details on your account
A water truck delivery
How long it takes
Request
Typical timescale
Meter check
Content pending from NAWASA
Reconnection
Content pending from NAWASA
Change of account details
Content pending from NAWASA
Water truck delivery
Content pending from NAWASA
If we can’t meet one of these times, we’ll tell you how much longer it’s likely to take.
